Grievance Officer
Salasar eCommerce Total Solutions Pvt. Ltd., 235, Old Bagadganj Layout, Shastri Nagar Chowk,, Nagpur, Maharashtra - 440008
How to raise a complaint
- E-mail the Grievance Officer or use our contact form.
- Include your name, registered e-mail or mobile number, the order number (if any) and a short description of the issue, with screenshots where helpful.
What happens next
48 hrs
We acknowledge your complaint within 48 hours of receiving it.
1 month
We work to resolve it within one month of receipt, and keep you updated.
Complaints about content on the platform are acknowledged within 24 hours and resolved within 15 days.
Bookings with organisers
Events are run by independent organisers. For questions about an event's schedule, venue or content we will put you in touch with the organiser and follow up until it is closed.
If you are not satisfied with our resolution, you can approach the National Consumer Helpline on 1915 or at consumerhelpline.gov.in.